Staff have been generally helpful. They usually have the item I need or something comparable. however, the prices are sometimes quite high. They do allow you to bring your dog into the store, (on a leash) if they are well-behaved.
I was looking for the $149 Hitachi belt sander which they were out of so he price matched the $169 cable pro model. While asking for paint advice a customer rudely interrupted her and made a disparaging comment and she remained kind and while checking out my hands were full so the cashier went to get me a shopping cart to put my items in and not have to struggle so much. Amazing attentive customer service all around !!!!
Great service got a key made here and they did it quick
I have been actively trying to get a hot water heater, water filter, and water softener installed for the last 6 weeks to no avail... I have already purchased everything (3k worth), it is just sitting at the store waiting for something to happen. I have talked to costumer service and three managers. It is just about time for me to cancel my order and go through Home Depot.
Service was horrible, app doesn't list items in the correct rows. Spent an hour trying to find things till finally one employee from hardware helped me out in different departments. Even stayed with me to find everything. Thankful there was ONE employee that cared.
Lowe S Home Improvement is a US Hardware Store based in Utica, New York. Lowe S Home Improvement is located at 710 Horatio St, Utica, NY 13502, USA.
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