Bad very bad. We got cheated the minute we walked in the door. Our receipt was $128 the card was charged $144. We confronted them and they said sorry mistake. After that they adfed another $100 to the card because they said they smelled smoke and weed. My wife and I are non smokers and we DON'T smoke weed. They sent picture of evidence and we sent it to the corporate office and they wondered what it was. Hotel manager was rude and told us and corporate different stories. Be careful if you stay there and make sure you check your credit card statement and keep your receipt.
Expensive for a chain hotel, but well with it! Super friendly staff. Extremely clean and comfortable rooms. It was quiet and we slept well. Breakfast had hot items like pancakes, eggs and breakfast meats. It was a nice breakfast. Coffee was really good for a hotel. This was an enjoyable stay and we wish every hotel on our trip was this enjoyable.
Great decor and friendly staff. Updated recently and very comfortable rooms. Don't provide cookies after 5 in the afternoon nor is coffee available in the lobby area during the evening. Forgot my shaving cream and used the cheap envelope substitute for shaving cream they provided. Totally useless. In spite of these weak points we had a good stay and would return.
Great rooms, great breakfast, nice location, and wonderful staff
I spent one night at the Holiday Inn Express. The hotel is located between the Thruway and downtown so is pretty convenient to a lot of restaurants and the Thruway, but also sits back from the road so is pretty quiet. The hotel was clean, the AC worked well, and the top floor rooms have very high ceilings. More electrical outlets near the beds would have helped, but there were at least some. The staff was friendly. Breakfast was the typical HIE breakfast. Overall it was a good stay and I’d stay there again.
Holiday Inn Express Suites Utica is a US Lodging based in Utica, New York. Holiday Inn Express Suites Utica is located at 23 Wells Ave, Utica, NY 13502, USA.
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