The Radisson undergoes renovations as it transitions into a Marriott City Centre hotel. Standards have stayed high although the hotel has numerous signs of wear. I had a great stay on the fresh, comfortable bed. Plenty of Genesee Street action awaits within walking distance and Varick Street awaits a mere minimum fare Uber ride away.
This place is abysmal. There was a time when the Radisson was the premier hotel in Utica. Those days are LONG gone. When we checked in late at night, we were disappointed to get up to our room to find two double beds when we had booked a king. So we had to go back downstairs to get a new room. They were accommodating but it was a hassle none the less. The whole hotel is dated AF. Our room was warm throughout the night even though I had to thermostat set to 67 degrees. The shower had mold super visible on the caulking. The caulking looks like it has just had layer upon layer put onto it. We had tile grout also with mold on it and there is clear water damage on the bathroom ceiling leading to cracking ceiling paint. Everywhere you looked in the hotel, you saw wear and tear - wrinkled and stretched/stained carpet, dinged and dented walls, water damage, mold, broken elevator buttons, crumbling exterior pavement. Fortunately, they have posters in the lobby saying they will be a newly renovated Marriott in 2018 because it's sorely needed for this hotel to survive against all the newly opened hotels in the area.
This hotel should be avoided! We were woken up by construction of the room being renovated above us and also heard noice that sounded like a rodent. To top it off the room was dark and smelled funny. Checked out after one night and moved to another hotel.
Pre-paid for a room with a king-sized bed. I booked it through the Radisson website, after enrolling in "Club Carlson" for the "members benefits". Arrived, shortly after 3 pm, to check in and was informed that there were no rooms with king-sized beds left, and that I would be put in a room with a queen-size bed instead. I was offered a small refund when I requested it. My room turned out to be a wheelchair access room. I will not return to this hotel, or any other Carlson property.
The WiFi sucks. Weak signal no matter where you are in the room. The phone in the room is gross and does not even work properly. Had to place my order with front desk since phone did not work. Can't leave the window open to get that stale air smell the first night cause there's is NO window screen. The rooms are worn and sad looking. However, they are getting a full reno done. I am looking forward to it, since the service is the only thing that keeps me coming back. This food is great too. Hope they turn this place around.
Radisson Hotel Utica Centre is a US Lodging based in Utica, New York. Radisson Hotel Utica Centre is located at 200 Genesee St, Utica, NY 13501, USA.
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